Tracking Your Factory Order
How Do You Track Your Factory Order?
You can track a Mark Dodge factory order two ways. Ask your Order Specialist for an update at any point in the process, or track it yourself on the brand's own site using your VON, the Vehicle Order Number printed on your order paperwork, plus the last name or business name the order was submitted under.
- Track with your VON
- Codes C through KZX, decoded
- Rail via Pearland, Port Allen, or Laredo
Where do I track my order online?
Each Stellantis brand runs its own order-tracking site. Go to the tracker for the brand you ordered, enter your VON and the last name or business name on the order, and the site shows the current stage of your vehicle. Your VON is on your order paperwork; if you cannot find it, your Order Specialist can resend it.
| Brand | Tracking site | What you need |
|---|---|---|
| Ram | ramtrucks.com/trackyourorder.html | Your VON and the last name or business name the order was submitted with. |
| Dodge | dodge.com/trackyourorder.html | |
| Jeep | jeep.com/trackyourorder.html | |
| Chrysler | chrysler.com/trackyourorder.html |
The tracker shows the stage your vehicle is in, not how long each stage will take. Stages are not equal in length, and one long stage does not mean something is wrong. What each code means, and which ones tend to sit, is below.
What do the factory order status codes mean?
Stellantis moves every order through a lettered status sequence, from C, a tentative schedule, to KZX, delivered to the dealership. The letters tell you whether your vehicle is waiting for a build slot, on the line, or already on a rail car. Here is the full index in plain language.
| Code | What it means |
|---|---|
| C | Tentative schedule. Your order is "subfirm." The plant can see it but has not fully committed to the build, pending item availability and compatibility. |
| D | Firm order. A VIN has been assigned to your vehicle. Orders often sit in D for a while; the build moves fast once it leaves this phase. |
| D1 | Sequenced for production. An estimated ship date has been assigned by this point. |
| E | Framing. |
| F | Paint. |
| G | Trim. |
| I | Built and pending final inspection. |
| JB | Shipped to a body vendor. The vehicle goes offsite for exterior body elements such as a bedliner or steps, when the build includes them. |
| JS | Shipped to storage. The vehicle has been handed to the logistics team for transport. |
| KZ | Released to plant and invoiced. Ready to begin the transport stages. |
| KZM | First rail departure. |
| KZS / KZT | Second rail departure, heading to the final rail stop. That is usually Pearland, Texas or Port Allen, Louisiana, and sometimes Laredo, Texas. |
| KZX | Delivered to the dealer. Your vehicle is at Mark Dodge and waiting for its pre-delivery inspection. |
Terms like VON, VIN, and PDI are defined in the factory order glossary.
Why has my order been sitting at the same status?
Usually because you are in status D, and D is the stage where orders wait for a production slot. A VIN is already assigned, nothing is wrong, and the build itself moves quickly once the plant sequences it. The tracker shows position, not pace, so a long stretch at one code is normal.
If the wait is bothering you, ask. Your Order Specialist can check the order directly and tell you what is actually happening rather than leaving you to refresh a status page. That is also the right move if the tracker will not accept your VON, which is usually a name-field mismatch rather than a problem with the order.
Where does my vehicle arrive before Lake Charles?
Most Mark Dodge deliveries come through one of three last rail stops: Pearland, Texas, Port Allen, Louisiana, or sometimes Laredo, Texas. From there your vehicle moves from the train to a yard, then onto a car carrier that brings it to our lot by highway.
Once it reaches us it goes through its pre-delivery inspection and is prepared for you. The people who take over at this stage, and what each one handles, are on the factory order team page. The money steps that close out here are on the deposit, financing, title, and tax page.
Tracking questions, answered
What is a VON and where do I find it?
The VON is your Vehicle Order Number, assigned the moment your factory order is placed. It is printed on your order documents, and it is what the brand tracking sites use to look up your vehicle, together with the last name or business name the order was submitted under.
Why has my order been at status D for weeks?
Status D means the order is firm and a VIN is assigned, and it is the stage where orders wait for a production slot. It is not uncommon for a vehicle to stay in D for some time. The build itself proves swift once the order leaves this phase and is sequenced.
When do I get a VIN for my order?
At status D, when the order goes firm. Your Order Specialist tells you when it comes through. From then on the VIN follows the vehicle for life, and you can use it for tracking conversations and insurance quotes.
Where does my vehicle arrive before Lake Charles?
Most deliveries come through one of three last rail stops: Pearland, Texas, Port Allen, Louisiana, or sometimes Laredo, Texas. From there the vehicle moves from the train to a yard, then onto a car carrier that brings it to our lot by highway for its pre-delivery inspection.
Does the tracker tell me how long each stage will take?
No. The tracker shows which stage your vehicle is in, not how long that stage lasts, and stages vary widely in length. For time estimates, ask your Order Specialist, who can see the order directly and will tell you when an estimated ship date has been assigned.
Watching the tracker beats waiting by the phone
And when the tracker is not enough, a real person can look at the order itself.
Mark Dodge Chrysler Jeep Ram
3777 Gerstner Memorial Drive, Lake Charles, LA 70607
Sales: 337-508-0096 ·
Service: 337-570-2341 ·
Parts: 337-508-0749
Status codes: Order status codes and stages are defined and operated by Stellantis and can change without notice. Stage shown on a tracker is not indicative of how long each step will take. For the current status of a specific order, contact your Order Specialist.
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